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The Future of Brand, Tech and Business is Experience

If you’ve never attended the Next Conference in Germany, plan for the next event. It combines elements of SXSW in a festival, city-wide format where people, technology, music and art converge into an experience that’s anything but a conference. I’ve had the privilege of presenting at Next over the years. In 2016, I was invited once again (I think for the third time) and I jumped at the chance. Well, actually, I flew to Hamburg, but you know what I mean.

The theme for the event was on point, “It’s me, your digital ego.” In my work, I define the evolution of connected consumers as Generation-C (Connected) where we are no longer bound by demographics but instead by digital, behavioral and emotional psychographics. I also refer to Generation-C as “accidental narcissists” in that technology is conditioning users to expect pretty much everything…now.

My plenary focused on the influence of Generation-C on design, user experience (UX), brand and innovation. I shared my personal and life changing experience of what it took to write and design a book (oh the irony) about experience design for Generation-C. Long story short, I started with a blank slate and built the foundation for a print book using design principles and user behaviors related to mobile screens and apps.

I wanted to share the experience with you here.  It’s also available at Next.

The presentation explores the core of experience, the impact of technology on society and what it means to be human in a digital economy.

– What is experience?

– Why experiences are more important than products

– How experiences define the brand

– The need for experience design and experience style guides

An Interview About Experience Design and the Future

While I was at Next, I was also invited to an interview with the event producers. I was also treated to a special experience before doing so. As I awaited my turn, I got to overhear the interview with Nathalie Nahaï. We share a mutual friend in Gabrielle Laine-Peters and I was delighted to hear her thoughts on web psychology.

The interview picks up where the presentation leaves off. Basically, we dive deeper into the subjects introduced on stage. Hopefully, this helps you in your work.

1. The importance of experience design

2. Apple and Disney as beacons of experience design

3. How traditional businesses unintentionally break experiences by design

4. The definition of experience and the need for experience style guides

5. Experiences are emotions

6. The relationship between experience design and customer experience (CX)

7. The call for experience architects

8. The true story behind the design of X: The Experience When Business Meets Design

9. Trends in 2017 beyond (AR/VR, AI/Machine Learning, Autonomous Vehicles) – Disruptive Trends

10. My experience at Next

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