Being more human 

We British are known for our reserved nature and stiff upper lip. Any displays of emotion are to be kept to a minimum. After all we don’t go in for all that over the top gushing in any form. I spent my early years feeling that way and when I started work I knew I […]

When the cameras go

I am getting used to hearing the words ‘you must have been busy for the past three weeks’. My answer usually is to just smile or to add ‘just a little bit’. I know people are just making polite conversation and I shouldn’t get frustrated by it. There is a lot written about managing a […]

Have we lost the public?

For many weeks I have been considering a really interesting question. It is one that has relevance to all professional communicators but will not be the subject of much debate or discussion. It is – have we lost the public element of public relations? That might sound like an odd question after all public relations […]

Understanding, knowledge and problem solving 

Earlier this month I blogged about the importance of speaking to customers and service users (Get out and listen). I am still doing that and finding it one of the most useful things I have done. But there has been another benefit to meeting people and that is to test my understanding of the organisation. […]

The end of the line for reputation

Reputation has long been a word that is closely linked to both PR and communication activity. Many industry definitions have been focused on protecting and enhancing reputation. But is that really where we should be and in 2017 what is the essence of communication? I was talking to a group of public sector communicators on […]

Get out of the office and listen

We all think that in the world today we are more connected than at ever before and to some extent that is true. It is easy now to share information and updates across the world at the touch of a button. Technology and social media has given us the opportunity to speak to more people […]

Plan in peacetime

I was part of a discussion about ‘fake news’ at the Chartered Institute of Public Relations (CIPR) North West event last week. One of the other speakers, the esteemed Steve Kuncewicz, made the point that you need to prepare for issues before they happen using the phrase ‘plan in peacetime’ which I like. For many […]

Remember public sector communicators

I was interested to read the highlights of the State of the Profession survey results published today by the Chartered Institute of Public Relations (CIPR). In particular there were some trends identified within public sector communication that were highlighted by PR Week. Through this blog I have written a great many times about the love […]

Language, confidence and self-belief  – the path to the boardroom 

I had to pull myself up for how my language was impacting on people earlier this week. The words were unwittingly creating an unhelpful impression and I suddenly started to see the impact it was having. Today I was working as part of the Chartered Institute of Public Relations (CIPR) Foresight Panel and the issue […]