Oh dear, it looks like Haringey Council hasn’t cracked answering the phone

Haringey Council’s ability to answer the phone collapsed dreadfully last year and the year before, with more than 1 in 3 phone calls from residents to the central call centre simply not getting answered at all. What’s more, Haringey’s own target was only to answer 9 in 10 calls. It says something shocking about the […]