Value flows when data flows meaningfully through socio- technical networks

In search of the ideal data architecture Competitive advantage and profitable growth doesn’t come from scale anymore. The rate at which big players in any and all industries beach their supertanker is unprecedented. Competitive advantage and profitable growth doesn’t come from efficiency anymore either. What’s the point of making unwanted product efficiently? Competitive advantage and […]

The EU Referendum campaigns should learn from Aristotle

An email sent to all my friends and family. There’s no doubting Aristotle was a rare genius. Encyclopædia Britannica calls him the first genuine scientist. And it’s amazing that here I am in the 21st Century emailing you (and in fact just about everyone I know with an email address) about the insights of a […]

‘A New Balanced Scorecard for Communications’ – a critique

I’ve just been pointed to a recent post by Tim Marklein on The Measurement Standard, A New Balanced Scorecard for Communications. I can’t endorse it as it stands, as I understand it, and this post explains why. For a bit of background, this summary of the Balanced Scorecard and associated Strategy Maps is based on […]

Recoding public relations

Having co-founded, built and sold a PR consultancy. Having written a book on reframing marketing and PR for the digital age that’s now recommended reading across a number of under- and post-graduate courses. Having made some of the first presentations to the PR profession on the implications of the Internet of Things, the Semantic Web, […]

Toward a social compact for digital privacy and security

The Global Commission on Internet Governance (ourinternet.org) was established in January 2014 to articulate and advance a strategic vision for the future of Internet governance. With work commencing in May 2014, the two-year project is conducting and supporting independent research on Internet-related dimensions of global public policy, culminating in an official commission report. The Commission […]

Marketing and PR and the General Data Protection Regulation

My main character in Attenzi – a social business story, the CEO Eli Appel, has this to say over lunch with his chairman: Good business is about cooperative and interdependent relationships, always has been, yet the humanity was lost when organizations scaled way up during the 20th Century. We want to make those relationships more […]

Talking garbage and the purpose of business

The third in a series on the topic of the purpose of business. Follows: What, exactly, is the purpose of business? An answer post-Drucker Debating the purpose of business Business exists to establish and drive mutual value creation. Steve Denning challenged this statement, preferring Drucker’s assertion that the purpose of business is to create and […]

What, exactly, is the purpose of business? An answer post-Drucker

Peter Drucker asserted that the purpose of business is to create and keep a customer. He was right at the time in offering previously inward-looking firms a more appropriate beacon. His dictum is, however, wrong for our time. The assertion is insufficient in sustainability terms; ie, being concerned with the health and resilience of living […]

Technology trends relevant to change management

I have been invited to talk about tech trends relevant to change management at this evening’s London meeting of the Change Management Institute. I’m keeping most excellent company alongside Karolina Lewandowska, Change and Transformation Manager at Google UK, and Faith Forster, Founder and CEO Pinipa. The image here is taken from an excellent blog post […]

Why I’ve decided to stop curating a Flipboard magazine

I have curated a Flipboard magazine for 16 months with the super title: Social Business Design magazine – Purpose & policy, openness & agility, structure & culture, communication & trust. Organizing to create more value for all faster than otherwise. Trips off the tongue. The service dutifully informs me that of all the stuff I […]