How to improve accessibility in communications

By Lucy Beldon, head of planning and performance at CDS. Communication underpins everything we do as a society. Therefore, isn’t it right that everyone has a fair chance of understanding the messages which are presented to them? Whether it’s public sector directives or consumer interactions, accessibility and inclusion should form a core component of any […]

How Google’s ‘messy middle’ research should inform your digital marketing strategy in 2021

Google’s specialist research team has coined a new phrase to describe the period between consumer awareness and purchase. This ‘messy middle’ impacts every one of your customer journeys, so how should your digital marketing adapt? By Alec Harden-Henry, Commercial Director, Influence Network. “The way people make decisions is messy — and it’s only getting messier.” Google’s […]

Getting to grips with AI black boxes

Technology circles are awash with talk about AI risks, ethics, responsibility, and trust. Principles and frameworks abound. But these are proving awkward in practice, partly because the purpose, nature and inner workings of AI and algorithmic systems can easily be shielded from view. As a result, users, auditors, regulators, legislators, and others often have little […]

Five years post-referendum: ‘the digital campaign revolution continues’

As we pass the five year anniversary of the EU Referendum, the former chief technical officer of Vote Leave, Thomas Borwick, reflects on digital comms and campaigning, how it’s changed since the referendum and what we can expect politically after Covid. The seismic vote that happened in June 2016 could very easily happen again now […]

Online safety bill – a step in the right direction

By Yuval Ben-Itzhak, President at Socialbakers.  Announced as part of the Queen’s Speech, the UK government has outlined a draft legislation to improve internet safety, titled the Online Safety Bill. This bill is set to tackle harmful content online, including online trolling and misinformation. Under the proposals, big tech, social media firms and other digital […]

What the UK’s exam grade results fiasco tells us about AI and algorithmic transparency

The UK government’s use of algorithms to grade student exam results resulted in students taking to the streets and generated swathes of negative media coverage. Many grades were seen as unfair, even arbitrary. Others argue the algorithms and grades were a reflection of a broken educational system. The government would do well to understand the root causes […]

The EU’s new AI regulation puts trust and transparency to the fore. Here’s what it says

The European Commission’s (disclaimer: former employer) new legislative package on artificial intelligence has drawn plenty of attention for banning high risk uses such as live facial recognition and social credit scoring. That transparency will be mandatory has generated less ink. Yet it is a critical ingredient of the Commission’s risk-based, trust-centric approach and, as such, […]

Is the Metaverse the next big thing in marketing? 

By Rory Kenny, CEO, Loudly. What is a Metaverse? It’s a relatively new term but one that is gaining momentum and one that the marketing world should start paying attention to. Meaning ‘beyond universe’ the possibilities of the Metaverse are truly limitless. Essentially the Metaverse is a virtually shared space where you can work, play […]

Are Business Leaders Taking Advantage of WFH at the expense of Creativity?

By Duncan Ward, Chief Executive Officer, Enreach UK. Since the beginning of the pandemic, the work commute has been reduced to a short stroll from one room to another. Working from home has become the new normal and employee survey responses have backed up that it’s unlikely many will ever return full time to the […]