United Airlines honors free tickets snapped up in pricing snafu

For a short period of time on Thursday, United Airlines Web reservation system was offering up tickets for a price of zero. Consumers paid just a few dollars to cover taxes and fees. News of the windfall pricing quickly spread on social networks and some people reported getting flights from the US mainland to Hawaii […]

United Airlines honors free tickets snapped up in pricing snafu

For a short period of time on Thursday, United Airlines Web reservation system was offering up tickets for a price of zero. Consumers paid just a few dollars to cover taxes and fees. News of the windfall pricing quickly spread on social networks and some people reported getting flights from the US mainland to Hawaii […]

Share This Too

Ever since we started the CIPR Social Media Panel we’ve been a pro-active bunch. I haven’t got the stats to prove it, but I’d bet the panel is the most active CIPR group. We launched the successful “Social Summer” sessions, developed Wikipedia guidance (subsequently adopted by equivalent organisations in Canada, Australia and South Africa), created […]

Evaluation key to UK Government Communications Plan

Executive Director of Government Communications, Alex Aiken is a man on a mission, and I sense in a hurry. He was like a greyhound in the slips this morning as he prepared to speak at the launch of the 2013-2014 Government Communications Plan, and once on his feet, his messages were delivered at a pace.  He […]

NHS communication: value for money

For the last five years I was Head of Communications for University Hospitals Bristol NHS Foundation Trust, an organisation of more than 8,000 members of staff and a budget of over £500 million pounds a year.  During the last year, I was chair of the Foundation Trust Communications Network. During that time, my work was dominated […]