The new rules of crisis communications

Poor behaviour, by an individual or an organisation, will always make for a good media story. It is all well and good putting a crisis plan together and media training senior executives, but they should only be considered to be the basic foundations. Expectations are changing. The media, in particular, are used to what organisations […]

Managing Crisis Communications

Papillon PR’s Managing Director, Katie Whirledge, gives her views on the importance of clear and controlled reputation management when negative news threatens the future of your business… There’s no such thing as bad publicity? Well, we’d beg to differ, along with industry giants Thomas Cook, BP and Tesco to name but a few, who have […]

Influence with CEO is key – Social Media and Crisis Comms

The timely subject for the latest podcast was the role of social media in handling crisis comms. Following the Thomas Cook tragedy, the scandal surrounding FIFA and the awful scenes at Alton Towers which resulted in a 17 year old girl losing her leg, the role of how organisations handle sensitive situations has been under […]