Humanise Your Brand with Your Strongest Advocates

By Rob Coyne, GM, EMEA at Hootsuite,

Employees can often be an organisation’s strongest advocates, and it’s time more brands started to use this to their advantage.

By leveraging the power of human connection within an organisation, businesses can extend their reach, maximise their potential and increase employee satisfaction levels. Creating a working environment where employees are content and feel valued, will mean organisations can rely on them to be their biggest supporters.

Digital transformation, digital people

Digital transformation is as much about people as it is about technology. Business leaders need to focus on becoming an organisation that uses data and technology to continuously evolve all aspects of the business model, including both internal communications and external marketing strategies. By doing so, organisations are able to modernise and adapt to markets that are often in constant flux.

It’s also the job of leaders within an organisation to inspire workforces to become active participants in every digital transformation effort. By including employees in the continuous evolution of the business, coupled with openly sharing the organisation’s vision, mission, beliefs and values, employees are offered the chance to take a personal interest in the organisation they work for.

However, companies need to ensure they have not only the right culture, but also suitable solutions in place to be able to harness the emotional investment paid by employees. Digitally mature organisations which focus on social as a key pillar of their digital transformation efforts, are therefore often ideally placed to reap the rewards from employee advocates.

Employees who live and breathe the organisation they work for fall into this advocacy camp, and are often the ones that will proudly fly the flag for that brand externally.

Download Hootsuite employee advocacy programme guide

How to implement a ‘social first’ culture

It’s simple, if a company is a good place to work, employees will want to talk about it. Active and engaged staff members on social media make the strongest allies for an organisation, conveying values and building a reputation as an employee-first brand. This is echoed by Edelman’s Trust Barometer from 2018, which found that content shared by employees gets eight times more engagement than corporate content, and is reshared 25 times more frequently. Social media allows users to connect to the whole world in seconds, with one post having the ability to reach thousands in very little time.

Growth, customer engagement and attracting talent can also be harnessed through the correct use of social. Highlighting company beliefs and values, the mission and cultural aspects are all ways of networking, connecting with potential new clients and partners, and engaging prospective employees.

Social also acts as more than a channel, it’s a platform which connects the different departments within an organisation, and therefore another key driver of digital transformation. From an internal communication perspective too, if ringfenced properly, social can become a brand safe environment for corporate messaging to reach all employees, from the C-suite to customer facing staff.

Humanising brands to resonate with customers

Employees make brands more human. They allow consumers to put a face to the name, making them more relatable. Consumers trust friends and family on social media, so why aren’t brands making the most of this and encouraging employees to positively promote them on social?

By incorporating a social first culture, underpinned by the right social management technology into a digital transformation strategy, organisations will see the benefits of engaged, passionate employees. And, you can guarantee the organisations that don’t will soon be left behind. Being social is the future of business, and it’s time to embrace it.

Learn more about how Hootsuite can help your organization tap into the power of employee advocacy

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